FAQ
Returns
Our return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a refund or exchange. To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging. A receipt or proof of purchase is required to process the return.
Please do not send your return directly to the manufacturer.
You are responsible for paying your own return shipping costs. Shipping fees are non-refundable.
If your item is worth over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Refunds
Once we receive and inspect your returned item, we will notify you via email about the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days.
If you haven’t received your refund yet, please follow these steps:
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Double-check your bank account.
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Contact your credit card company, as it may take some time before the refund is officially posted.
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Reach out to your bank for further information on processing times.
If you’ve completed all these steps and still haven’t received your refund, please contact us at charmaine@earandhearingclinic.com
Sale Items
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.
Exchanges
We only offer exchanges if the item is defective or damaged. If you need to exchange an item, please email us at charmaine@earandhearingclinic.com and await a reply before sending your item to:
69 Arthur Street South
Elmira, ON
N3B 2M8
Canada
How do I track my order?
Tracking numbers and courier information are provided when items are shipped. This information is provided to you when the order is shipped, via the email used when making the purchase. To ensure you receive a tracking number, please provide an email when you make your purchase.
Can I cancel or modify my order?
If you wish to cancel or modify your order, please contact charmaine@earandhearingclinic.com promptly. Orders cannot be canceled or modified once they have been shipped or fulfilled. For more information, please see our refund policy.
How do I change my shipping address?
If you wish to change the shipping address for your order, please contact charmaine@earandhearingclinic.com promptly. Shipping addresses cannot be changed once the order has been shipped or fulfilled.
How do I contact customer service?
If you require assistance, please contact us at charmaine@earandhearingclinic.com
What do I do if I received the wrong item?
If you receive an unexpected item with your order, please let us know promptly by contacting charmaine@earandhearingclinic.com. Please provide your order number, full name, and pictures of the item.